Help
Questions, contact and larger conversions
Plain answers for customers, plus an inquiry route for institutions that need an operator-handled price.
Frequently asked questions
Do you hold my stablecoins for me?
No. Coin Flow has no customer holding account. Stablecoins you buy go to an address you control, and stablecoins you sell are sent to us for a single conversion.
Can I see my bank balance here?
Not by default. Bank connection is not available in this prototype. Where a balance is shown at all, it is clearly labelled as reported by your bank, never a Coin Flow balance.
How long is a price valid?
Each quote shows its own expiry. In this demo it is two minutes. An expired price cannot be accepted.
What happens if something goes wrong?
The order is held, we explain the status in plain words and tell you the next step. Your payment evidence is kept, and any amount we owe stays recorded until it is resolved.
Institutional OTC inquiry
Validation and received state are shown locally. No email, SMS or external message is sent.
Contact and support hours
Synthetic placeholder contact details: Coin Flow Accra desk, Osu. Support hours and response times shown anywhere in this prototype are illustrative and not a service commitment.
Demo — no real funds. No external sending, no document upload, no real data.